THE BRIEF:
Support the events and hospitality delivery for a nationally televised awards ceremony. Coordinate guest operations and logistics to ensure a seamless experience for nominees, partners, and VIPs within a live broadcast environment.

MY ROLE:

~ Coordinated guestlist and RSVP management across nominees, sponsors, and VIP attendees. Maintained accurate, real-time records in the lead-up to the show.

~ Built detailed seating plans and table allocations. Balanced protocol, broadcast requirements, and partner priorities.
~ Acted as a key point of contact for VIP liaison. Managed communications and handled requests with discretion and professionalism.
~ Oversaw shared inboxes and high-volume enquiries. Provided clear and timely information to guests and stakeholders.
~ Produced guest information packs and staff briefing packs. Prepared schedules, access details, and operational notes to align teams.
~ Coordinated print, signage, credentials, and ad-hoc event supplies.
~ Supported on-site delivery including check-in, front-of-house flow, and live troubleshooting during rehearsals and broadcast.

THE OUTCOME:

~ A calm and well-coordinated guest experience within the pressures of a live televised show.
~ Clear documentation and staff briefings that improved team alignment and reduced last-minute issues.
~ Accurate seating and guest management that supported smooth running on the night.
~ Contributed to a polished, professional event environment for both in-room guests and national broadcast audiences.